When it comes to training employees and helping them learn, LMS and LXP programs are typically the go-to solutions for most organizations. But one aspect of learning and training programs–onboarding–often gets overlooked. Onboarding for enterprise learning and training programs not only amps up the customer experience but also helps address individual employee needs and keeps them engaged long-term. Today’s SaaS applications and workforce management systems can be a bit complex. That’s why onboarding is so crucial in today’s corporate world. Let’s take a look at onboarding for enterprise learning programs and how to get it right from the start.
Preparing An Onboarding Program
Onboarding serves many purposes. It acclimates new hires to a company. It makes them feel welcome. It helps them understand their role within the company. In the world of enterprise learning/training, onboarding is when customers get introduced to your products/services. And when it comes to training programs, it’s a significant part of ensuring the program’s effectiveness. All users are different, and everyone has specific learning needs. That’s why onboarding is so critical; people with a negative onboarding experience tend to lose their loyalty and become disengaged from any kind of learning or training. Planning an effective onboarding program requires identifying goals/objectives, measuring engagement, creating a training plan, and defining your target audience.
Designing Onboarding Content
Developing an onboarding program isn’t always simple or straightforward, but it’s worth taking the extra time to do. The first step is to define your goals. What do you want new users to know and understand right away about your software? What actions do you want or need them to take? What metrics will you use to help guide them? The boarding content should be able to help learners not only understand the purpose of the program but also how it can help them professionally. An excellent way to make an onboarding program engaging is to introduce multimedia, social aspects, community, and gamification. Talk to your customers and find the best approach to work with them. Some people are book learners, while others might learn better from video or even interactive content. Using an enterprise learning platform to customize quizzes, tests, and fun benchmarks (or even certifications) can also go a long way to facilitate a quality onboarding experience that’ll help customers fall in love with your software and stick around for a long time.
Personalize Onboarding Content
Another critical aspect of onboarding is to personalize the content. Develop an engaging and interactive type of content to help different people learn better. This can be done using different media types, such as videos, slideshows, and quizzes. The goal here is to make it engaging so that users feel like they are learning something new every time they open their accounts. The content must also be accessible and inclusive. Write lessons in a simple and easy-to-understand language. Use captions for videos. Provide an FAQ and access to instructors or real-time help/support. Personalization can also include customization based on where people are in their career development. In the end, the goal is to create a learning experience that will help users grow and change as professionals. Getting it right at the onboarding stage can accomplish this in a streamlined, cost-effective way.
Get Onboarding Content Delivery Right
Developing an onboarding program is one thing, but delivering onboarding content properly is another. Consider your employees’ needs, preferences, and learning levels to determine the best delivery method. Find out if they’d be more comfortable with workshops, in-person training, or an all-digital method. Some employees might prefer a blended learning approach. The best onboarding content is always delivered in a way that’s appropriate for your employees. If you don’t deliver content in a manner that works for them, they’re likely to tune out or ignore it entirely. Your learning management system should facilitate this type of onboarding and be scalable to meet your needs. Effective onboarding should be part of your overall learning strategy. Getting it right at the delivery stage is crucial to ensuring the typical pain points associated with onboarding can be avoided while ensuring the adoption of an excellent learning/training platform.
Continuous Improvement and Optimization
Feedback is an integral part of any onboarding process. Experts say customer feedback can help companies discover the benefits their services provide to others and give them insight into what’s working and what should be changed. The same thing applies to customer onboarding and enterprise learning management. Listening to concerns and using data to make data-driven decisions can help you make the onboarding process smoother—and ultimately help them understand your SaaS solution better overall.