Voice Privacy In The Digital Age

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Written By Charlotte Miller

When you make or receive a phone call, whether through a cellphone or a landline, you probably don’t think too much about whether your connection is secure. After all, using your phone is a normal part of daily life, and why would you worry about someone accessing your line anyway? The truth, however, is that voice privacy concerns aren’t always about someone tapping into your phone. Robocalls, response recording and more are all privacy and security concerns that can lead to trouble when making and receiving calls.


This is even more of an issue if you use your phone for business, especially if you work in the financial sector. Professionals involved in stock market trading traditionally have used physical turret systems, but today, cloud hosted trader voice services and turret as a service systems are available for remote access. Because so much trading can be done remotely, the potential for voice privacy intrusions is very concerning. You can purchase trading turrets for security and peace of mind in the virtual world by utilizing hosted trader voice solutions that include their own safety measures. A hosted trader platform gives you the ability to utilize the benefits of virtual turret trading while remaining protected from outside threats.

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Response Recording Is One Of The Biggest Threats

As mentioned above, response recording is a potential threat to voice privacy, but it is also one of the most insidious. Using this type of intrusion, a robocall will be placed to your personal or business phone. When you answer, you may be asked to answer a simple question that is meant to be answered with a response of yes or no. The question is typically positioned in such a way as to illicit a yes response. You may also be asked to provide your name. After receiving your response, the call may end abruptly.

What you may not realize is that the affirmative response or your name was recorded and will then be played back to signal your agreement to services, contracts and legal agreements. This is all done without your knowledge, and if you ever do find out and challenge these contracts and obligations in the future, your own voice will be played back agreeing to the terms of the contract. This can make it difficult to fight against, and since the original call was likely a forgettable, seemingly innocuous event, you may have a hard time tracking down the source. This type of voice privacy intrusion is on the rise, so be aware of any unknown number that calls your phone. Additionally, if an unknown caller asks personal questions, do not answer and hang up immediately.

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Failure To Protect Customer Data

Another concern for business owners in terms of voice privacy is the protection of customer data. When you discuss customer data with a coworker over the phone, your communication needs to be secure. This isn’t just a matter of business ethics – it may be a legal matter. The Federal Trade Commission (FTC), the Consumer Protection Act and state laws all have something to say about how customer data needs to be handled and protected. If a data breach occurs, you also have obligations to alert customers.

If you’re using unsecured voice lines to pass along sensitive customer data and a breach takes place, you and your company may end up facing legal action. Additionally, your business may be setting itself up for additional scrutiny from government agencies along with facing fines, fees and penalties. The potential for these negative repercussions makes the need for secure voice services all the more important.